The Federal Communications Commission has updated the CLOSED CAPTION rules and complaint process.  The close caption requirements pertain to certain programming from the national cable networks and over-the-air broadcast television stations.   None of the locally produced CSi programs on CSi channels 2,10,67, or 68 fall under the requirement of having to have close captions.   

CLICK TO READ FCC CONSUMER CLOSED CAPTION FACTSHEET

Any complaints sent to Cable Services regarding captioning on cable networks, such as TBS or CNN,  will be forwarded to that program service.

Your fastest and best solution is to contact the program service directly.  As soon as the FCC has the contact information list, we will post it here for your use.   Soon the FCC will accept complaints directly. 

To contact Cable Services regarding Closed Captioning problems, write to:

Cable Services, inc.
attn: Closed Caption 
PO Box 1995
Jamestown, ND  58402-1995

Include:
 

• your name, street, city, state and zip code, and other contact information such as a videophone or TTY number or e-mail address;

• the television channel number, call sign, and network;

• the name of the subscription service, if you pay to receive television;

• the location of the TV station or subscription service;

• the date and time when you experienced the captioning problem;

• the name of the program or show with the captioning problem;

• a detailed description of the captioning problem.